Service Reversal: Refund or Account Credit

This article will take you through the process of reversing a private patient billing for a service item, that has already been processed. Make sure you have all of the information from the original billing.  The reversal will create a credit that can be:

Option 1: Put on the patient's account 
Option 2: Refunded back to the patient

Tip! For private patient same day reversals, you may want to use a billing adjustment instead. For more information click here: Billing Adjustments/Correcting Billing Mistakes - Private Patient Accounts
 
Billing -> Patient Billing

Transaction Date and 3rd Party billing date - We always recommend leaving dates and NOT back dating.  If you are changing the date, make sure you are aware of how this affects your data for reporting, which will affect paying practitioners and balancing.

1. Ensure that you have selected the correct patient and that ALL billing details are exactly the same as the original transaction. If you need to verify the original billing details, click [Statement of Account Wizard] at the bottom left of the Patient Billing Screen.
2. Put a negative (-) in front of "Qty".
3. Make notes/reason for return, i.e., a reference to the original billing date. Tip! This information will be displayed in the 'Notes' field in the SOA (Statement of Account).
4. 
Click [Next]. DO NOT CLICK ON [Process Payments].  


To put the credit back on the patient's account continue with Option 1 steps, if you wish to refund the patient payment, skip to Option 2.

Option 1: Credit to be put onto the patient's account:
This is a two-step process. 
Step 1:
  1. Select a 'Pay Type', i.e. 'Cheque' or 'Cash'.  Note: Whatever pay type you use here needs to be used in Step 2 in order to balance your daily cash out.
  2. Click [Process Payments].
Note: 'Pay Date:' The default is the current date. We recommend leaving it as is, but if you had changed the date in the first screen, you will need to change this date to match.

Step 2:
You will need to open a new screen under:

Billing -> Receive Patient Payments
  1. Select the same pay type and amount as your reversal (in our example above we used Cheque, so we will use 'Chk' here).
  2. Click [Process Payments].
Note: 'Pay Date:' The default is the current date. We recommend leaving it as is, but if you had changed the date in Step 1, you will need to change this date to match.

Tip! By using both a (-) and (+) amount paid to cheque, this will have no affect on your day end as they zero each other out (no $$ exchanged hands).
In our example, there is a positive ($20) and negative (-$20) 'Cheque' payment.

The credit is now on the patient's A/R as shown in the following screenshot.
  


Option 2: Credit to be refunded back to patient:

Note: Make sure that you have completed the Patient Billing Reversal step as shown at the top of the article (i.e., Billing->Patient Billing - create negative billing for original billing item(s) and click [Next]).
  1. Select the 'Pay Type' you will be refunding back. In this example we will be refunding the patient by Debit.
  2. Click [Process Payments]. 
Note: 'Pay Date:' The default is the current date. We recommend leaving it as is, but if you had changed the date in the first screen, you will need to change this date to match.

You will now show a negative payment in your daily cash out report that will need to match with a POS refund slip or some other form of refund (i.e. cash refund). 
In our example, there should be a POS Debit refund slip to match the Debit refund on the Daily cash out report. 

The refund is now complete.



 

 Email help@chirosuite.ca or Call toll free at 855.509.1111 

 

Training video's and webinars can be accessed directly through ChiroSUITE!

Help->ChiroSUITE Help Videos 

_______________________________________________________________

Check out our Facebook page for AMAZING weekly tips and tricks!